Frequently Asked Questions

When Will You Deliver My Order?
We will make all possible efforts to make sure that your order will be delivered within the next 24hrs, but due to force majeure it may be delayed due to other weather and other unforeseen elements


I’ve Placed An Order On shop.alharamainperfumes.com. How Do I Know The Status Of My Order?
To check the status of your order, simply follow these 4 easy steps: Sign in to My Account on any of our site Go to the My Account section. Go to the Orders section. Click on View Details next to the order you wish to check the status. The status will be displayed at the top of the order details section.

Will You Accept Returns On My Products?
Absolutely. We’ll take back any products you’ve ordered from shop.alharamainperfumes.com, as long as the return is in line with the Returns Policy

Where Do You Deliver?
We offer delivery only in the United Arab Emirates.
Please note that if you live beyond the city limits of the location you've selected then it may be necessary to collect your shipment. If you're unsure about whether or not your address is too far please make sure to call us on 800 4272 6246 (HARAMAIN) to avoid delays.

Do you deliver internationally?
For the time being we only deliver within the United Arab Emirates, keep referring to this page for any changes.

How Long Does It Take To Receive My Order?
The delivery promise for our major destinations in United Arab Emirates is available is 24hrs.

Do You Offer Order Collection In UAE?
Unfortunately order collection is not available we can deliver to a home or office address only.

My Order Has Been Shipped, What Next?
You can track your order through this link. If you don’t see full updates, you can contact us via phone on: 800 4272 6246 (HARAMAIN) or via email at: shop.alharamainperfumes.com

How Can I Track My Order?
You can track your order through our website or via email at: shop@alharamainperfumes.com

I’ve been waiting longer than your delivery promised, what should i do?
Call us immediately so that one of our friendly customer service team members on 800 4272 6246 (HARAMAIN) will be able to assist you or send an email to shop.alharamainperfumes.com.

I Don't Want To Receive My Order, What Should I Do?
As stated in our Returns Policy, you can cancel your order at any time before the order has been shipped from our warehouse but once you've received the shipping confirmation it will not be possible to cancel your order. Select ‘My Orders’ Select 'Cancel Items' Add the reason for cancelling your order Click 'Yes', you’ll receive a cancellation confirmation via email.

What If The Item I Received Is Damaged On Delivery?
At Al Haramain Perfumes, we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via email at shop.alharamainperfumes.com or call us on 800 4272 6246 (HARAMAIN).

What is shop.alharamainperfumes.com?
shop.alharamainperfumes.com is an online shopping service that brings you the best of perfumes made in the UAE to you and we provide you the ability to purchase products from stores anywhere and have it delivered directly to you. We want to provide a hassle-free and give you the best online shopping experience possible at an affordable price.

Can I Pay With Cash On Delivery?
We currently only support cash on delivery for various reasons, but are currently working on implementing other payment methods and soon we will let you know

What Products Can I Purchase?
You can purchase all of the items that are listed on our website. Just search for something you are looking for!

Can I Track My Order?
You can see the exact status of each item in your order from your order details page. Click the "Order Details" button on your orders page for more information.

Can I self-collect the items?
To keep our operation running as efficiently as possible, we send all your items directly to the courier. You might get an SMS as well as an email with the courier's name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier.

Are all items in stock?
All items shown on our website are labeled as available or not available and for those items that are not available, feel free to sign up for availability notifications.

Are The Prices Final?
Our goal is to provide the most affordable way to shop online, and we try to give you the lowest price that we can provide. The prices listed on our site are final.

What Is The Returns Policy?
For further clarification please read more about returns on our Returns Policy.

What If There Is A Problem With My Order?
While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturing defects, logistics issues, a wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting our support team from your orders page. We will resolve your issue as quickly as possible

Can I Cancel Orders That Have Already Shipped?
You can cancel your order until we have prepared the items therefore orders cannot be cancelled after they are prepared for shipment. In the case of a returning an order, the shipping fees (if any) cannot be refunded.

When Will I Receive My Refund?
If we have issued a refund for one of your orders, the amount will be debited into the original card you used for the purchase. Refunds may take XXXXXX business days to show up on your statement depending on your issuing bank.