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Frequently Asked Questions

When Will You Deliver My Order?

The time it takes to process your order from when you submit it online to up to delivery will vary from depending on your shipping destination. For orders to be delivered within the United Arab Emirates (UAE), customers can expect delivery within 1 to 2 business days, provided that the order is placed and confirmed before 17:00 hrs (GST) on a UAE business day. Orders placed after 17:00 hrs (GST) will be processed the next business day.

For orders to be delivered outside the UAE, customers can expect delivery within up to 7 business days depending on the destination country.  Al Haramain Perfumes LLC will not take responsibility for delivery delays due to force majeure / unforeseen factors outside our control. For more information, please refer to our Shipping Policy.

I’ve Placed An Order On How Do I Know The Status Of My Order?

To check the status of your order, simply follow these 4 easy steps:

1.       Sign in to ‘My Account’ on our site

2.       Go to the ‘My Account’ section.

3.       Go to the ‘Orders’ section.

4.       Click on ‘View Details’ next to the order you wish to check the status.

The status will be displayed at the top of the order details section.

Please note that SMS updates on your order and notifications may be available depending on your country, mobile carrier and the shipping service provider used. Kindly contact us for any further information.

Will You Accept Returns On My Products?
Absolutely. We’ll accept returns on products you’ve purchased from, as long as all the conditions outlined in our Returns Policy are met.

Where Do You Deliver?
Delivery is available in all the Emirates of the UAE. Shipping to international destinations is also available. To find out if we can deliver to your country, please send us your details through our Contact page and we will respond as quickly as possible.

How Long Does It Take To Receive My Order?
The delivery promise for our major destinations in United Arab Emirates is 24hrs.

Do You Offer Order Collection In UAE?
Unfortunately order collection is not available we can deliver to a home or office address only.

My Order Has Been Shipped, What Next?

You can track your order through your account. If you do not see full updates, you can contact us via phone, email or through our Contact Form.

I’ve been waiting longer than your delivery promised, what should i do?

Contact us immediately using any of the details above, so that one of our friendly customer service team will assist you.

I Don't Want To Receive My Order, What Should I Do?

As stated in our Return Policy, you can cancel your order at any time before the order has been shipped from our warehouse and a dispatch confirmation is sent.

If you wish to cancel your order and the goods have been shipped, you will have to return the product, and the provisions of the Return Policy will apply.

What If The Item I Received Is Damaged On Delivery?
At Al Haramain Perfumes, we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately. We will advise you of further action you should take

What is is an online shopping service that allows you to conveniently buy the best perfumes from Al Haramain. We aim to provide a hassle-free perfume shopping experience, and at the best prices available.

Can I Pay With Cash On Delivery?

You can pay with cash on delivery if you are ordering the goods within the UAE and your shipping destination is within the UAE. For orders to be shipped outside the UAE, you must pay by card before your order is shipped.

What Products Can I Purchase?
You can purchase all of the items that are listed on our website. Just search for something you are looking for!

Can I Track My Order?
You can see the exact status of each item in your order from your order details page. Click the "Order Details" button on your orders page for more information.

Can I self-collect the items?
To keep our operation running as efficiently as possible, we send all your items directly to the courier. You might get an SMS as well as an email with the courier's name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier.

Are all items in stock?
All items shown on our website are labeled as available or not available and for those items that are not available, feel free to sign up for availability notifications.

Are The Prices Final?
Our goal is to provide the most affordable way to shop online, and we try to give you the lowest price that we can provide. The prices listed on our site are final.

What Is The Returns Policy?
For further clarification please read more about returns on our Returns Policy.

What If There Is A Problem With My Order?
While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturing defects, logistics issues, a wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting our support team from your orders page. We will resolve your issue as quickly as possible

Can I Cancel Orders That Have Already Shipped?
You can cancel your order until we have prepared the items therefore orders cannot be cancelled after they are prepared for shipment. In the case of a returning an order, the shipping fees (if any) cannot be refunded.

When Will I Receive My Refund?
If we have issued a refund for one of your orders, the amount will be debited into the original card you used for the purchase. Refunds may take XXXXXX business days to show up on your statement depending on your issuing bank.


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