Frequently Asked Questions
The time it takes to process your order from when you submit it online to up to delivery will vary from depending on your shipping destination. For orders to be delivered within the United Arab Emirates (UAE), customers can expect delivery within 1 to 2 business days, provided that the order is placed and confirmed before 17:00 hrs (GST) on a UAE business day. Orders placed after 17:00 hrs (GST) will be processed the next business day.
For orders to be delivered outside the UAE, customers can expect delivery within up to 7 business days depending on the destination country. Al Haramain Perfumes LLC will not take responsibility for delivery delays due to force majeure / unforeseen factors outside our control. For more information, please refer to our Shipping Policy.
1. Sign in to ‘My Account’ on our site
2. Go to the ‘My Account’ section.
3. Go to the ‘Orders’ section.
4. Click on ‘View Details’ next to the order you wish to check the status.
The status will be displayed at the top of the order details section.
Please note that SMS updates on your order and notifications may be available depending on your country, mobile carrier and the shipping service provider used. Kindly contact us for any further information.
Where Do You Deliver?
How Long Does It Take To Receive My Order?
Do You Offer Order Collection In UAE?
My Order Has Been Shipped, What Next?
You can track your order through your account. If you do not see full updates, you can contact us via phone, email or through our Contact Form.
I’ve been waiting longer than your delivery promised, what should i do?
Contact us immediately using any of the details above, so that one of our friendly customer service team will assist you.
As stated in our Return Policy, you can cancel your order at any time before the order has been shipped from our warehouse and a dispatch confirmation is sent.
If you wish to cancel your order and the goods have been shipped, you will have to return the product, and the provisions of the Return Policy will apply.
What is shop.alharamainperfumes.com?
shop.alharamainperfumes.com is an online shopping service that allows you to conveniently buy the best perfumes from Al Haramain. We aim to provide a hassle-free perfume shopping experience, and at the best prices available.
You can pay with cash on delivery if you are ordering the goods within the UAE and your shipping destination is within the UAE. For orders to be shipped outside the UAE, you must pay by card before your order is shipped.
Can I Track My Order?
Can I self-collect the items?
Are all items in stock?
Are The Prices Final?
What Is The Returns Policy?
What If There Is A Problem With My Order?
Can I Cancel Orders That Have Already Shipped?
When Will I Receive My Refund?