Return & Refund Policy

We try to maintain the highest quality service during our packaging and deliveries. Still, if the product or delivery service doesn't match your expectation, you are requested to raise a complaint within 24 hours of the delivery. After 24 hours, no complaints will be served to resolve.

Return and Refund Policy:

  • Please check your parcel in front of the delivery man (Product condition, Product quantity, right products, billing etc). Raise a complaint to us in front of the delivery man.
  • We do not refund any order. In case of missing / wrong products, we will replace / exchange your order without any extra delivery cost. Claims must be made within 24 hours.
  • Al Haramain Perfumes makes effort to ship every order as quickly as possible. If you need to cancel your order, or change information within your existing order, please inbox us via our facebook page or contact us at +880 1905535899. We do not accept a cancellation request once the once the order is shipped.
  • If you could not check the parcel in front of the delivery man please record a video while unpacking the parcel as proof of your complaint.


Delivery Process:

  • By placing the order, You are agreeing to the following terms and conditions:
    In the event of delivery, if the delivery person cannot reach you or any error occurs by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Al Haramain Perfumes for redelivery shall be claimed from the customer.


Authenticity of Information:

  • You will provide authentic and true information in all instances where such information is requested of you. Al Haramain Perfumes reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the order.
  • Prior to placing an order please check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
  • If you have placed an order online you can view information about your order in the My Account section of our website. If you do not see your order displayed in this section, then the order was not placed, and you must return to your Shopping Cart and complete the Checkout process again.
  • If you receive an order with missing product(s), you must contact us at +880 1905535899 within 48 hours of receiving your order, and an image/copy of the packing slip must be submitted in order to obtain a refund or replacement.